Internet Privacy Pledge

The Commerce Group, Inc. is a well-respected leader in the property and casualty insurance industry. By living our motto, “Caring in everything we do,” we have won the respect of the public, the business community, policyholders, agents, stockholders and regulatory authorities. An important part of “Caring in everything we do” is the maintenance of high standards of business and personal ethics for The Commerce Group, Inc., its subsidiaries (“the Companies”) and their personnel.

Our Companies are sensitive to the rights and expectations of individuals who wish to protect the privacy and security of their personal information. We are continually developing our Web presence with these concerns in mind, and believe it is important for you to know what information we may collect and how it will be used. You have trusted us with your insurance needs and we are dedicated to maintaining this trust as we explore new ways of sharing information with you.

Information collected through cookies: Our Companies’ Web sites use cookies to collect statistical information on Web browsing patterns, including the sites used to link to our site, and pages visited while on our site. While this information is associated with your IP address and browser type, it is used for statistical purposes only. We analyze patterns of activity to identify areas of particular interest to our site visitors so that we can continue to improve our Web presence. Under no circumstances do we use this information to uniquely identify or target individual consumers for the purposes of advertising or soliciting business. Consumer cookie file information is used only for a single session, and you may delete any entries in your cookie file without affecting your ability to use our Web site.

Sections of our website allow you the opportunity to furnish a limited amount of personally identifiable information, such as name, address and telephone number, so that an independent agent may contact you to review your insurance needs and advise you of your options. This information may be used, in conjunction with other information you supply to the agent, for purposes of providing you with a rate quote, determining whether you are qualified for one of our many discounts, or to apply for insurance coverage with our Companies. The information you provide to us will be shared only at your request, and only with the independent agent that you designate. In no case is this information shared with third parties other than the agent to whom your inquiry is referred.

Information Retention and Protection

Information collected through our Web site is not stored for permanent use or distribution. If you choose to establish a customer relationship with one of our Companies, your information will be collected and verified by your independent agent prior to entering it into our systems. This ensures that both agency and our company policy files contain the most up-to-date, accurate information. Additional controls to protect the confidentiality and integrity of customer information are in place and communicated to customers when they establish a relationship with any of our Companies, and periodically thereafter.

Information accessible through our Web site includes both public and confidential information. Confidential information is available only to our agents, and is protected from unintentional and unauthorized disclosure by the use of security mechanisms, including session encryption, individual authorization and access control, and firewall security services.

Links to Other Sites

You should be aware that while our Web sites supply links to other sites, we make no representations regarding the accuracy, content, reliability or security practices of those sites, and cannot guarantee the security or privacy of information that you provide to, or is collected by, those sites.

Protect Your Personal Information

You may have seen or heard news reports about personal information obtained fraudulently through Web sites or through e-mail. Our Companies are committed to maintaining your privacy and protecting your personal information. We obtain most of the information we need at the time you apply for a policy with us. We may, on occasion, ask you to confirm information or provide additional information by telephone or letter. We strongly urge you to establish the identity of any caller before you divulge any private information, including such things as your Social Security number, license number, date of birth, or even your address. You should look closely at the content of any e-mails you receive and scrutinize the Web sites you visit, particularly if you are asked to provide personal information. If you have any doubt about the authenticity of the information, you should not respond. Please feel free to contact the company directly through familiar communication channels, such as at the numbers provided on the front of your invoice, to determine whether a request purported to be from us is authentic.